If our customers are for any reason dissatisfied with any item purchased online, you may return it to Bizi Kids within 30 days* of purchase for a full refund, replacement or exchange provided it is in its original packaging.

It We Do Not Accept for Exchange/Refunds Before Or After the 30 Day period for toys that have been played with and are not in their original condition.

*Special conditions applicable to returns of defective/faulty products:

Defective products can be returned up to 6 months of delivery date by contacting our helpful Customer service team who will advise you accordingly.

  • A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. A product is in a defective condition if it is dangerous to the user or to consumer, when used in the prescribed way and/or for the purpose for which it was manufactured or designed.
  • The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use.
  • When returning a product after the 30 day standard returns period, a customer must provide full reasons for alleging that the product is defective, comply with the standard returns policy and, including stating how the product was utilised during the period that it was in the customer’s possession.